Return & Refund Policy
At Cyseekin Mobility, we want you to feel confident in your purchase. If for any reason you are not completely satisfied, we offer a simple return process.
Returns
You may request a return within 15 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The product must be in its original packaging
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Proof of purchase is required
To start a return, you must first contact us at support@cyseekin.com. Items sent back to us without first requesting a return will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Used or damaged products (not due to manufacturing defects)
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Items returned without original packaging
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Products returned after the 15-day return period
Return Process
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Contact our support team with your order number and reason for return
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Our team will review your request and provide return instructions
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Ship the item back using the provided instructions
Please do not send items back without contacting us first.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Original shipping fees (if any) are non-refundable
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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All refunds will be processed within 30 days after we receive and inspect the returned items.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos or videos showing the issue
We will arrange a replacement or full refund at no additional cost.
Order Cancellations
Orders can be canceled before they are shipped.
If your order has already been shipped, it must go through the return process.
Contact Us
If you have any questions about returns or refunds, feel free to reach out:
📧 support@cyseekinmobility.com
We are here to help and ensure your experience with Cyseekin Mobility is smooth and worry-free.