Warranty Policy

At Cyseekin Mobility, we stand behind the quality of our products. All mobility scooters are covered by a limited warranty to ensure your peace of mind.

Warranty Coverage

We provide a 2-Year Warranty from the date of delivery.

This warranty covers manufacturing defects in materials and workmanship under normal use.

What Is Covered

The warranty includes:

Structural frame defects
Electrical system issues (motor, controller, wiring)
Battery defects (non-human damage)

What Is Not Covered

This warranty does not cover:

Damage caused by misuse, accidents, or improper operation
Normal wear and tear (such as tires, seat, or cosmetic damage)
Unauthorized repairs or modifications
Water damage or extreme environmental exposure

Warranty Claims

To submit a warranty claim, please contact us at:

📧 support@cyseekinmobility.com

Include:

Your order number
A description of the issue
Photos or videos showing the problem

Our support team will review your request and provide a solution.

Warranty Solutions

Depending on the issue, we may offer:

Replacement parts
Repair guidance
Partial or full replacement

All solutions are provided at our discretion based on the specific case.

Shipping Costs for Warranty

If the issue is due to a manufacturing defect, we will cover the cost of replacement parts
Customers may be responsible for certain shipping costs depending on the situation

Important Notes

This warranty is non-transferable and applies only to the original purchaser.

Contact Us

If you have any questions about your warranty, feel free to reach out: